Customer Service

• Introduction
• Collection of Information
• Use of Collection Information
• Storage of Collected Information
• Access to Collected Information
• Orders
• Communications
• Third Parties
• Legal
• Links
• Changes to Privacy Policy
• Picture Hanging Systems Pty Ltd Security Policy
• Delivery Policy
• Refund & Returns Policy
• Full Terms and Conditions of Supply

Introduction

Picture Hanging Systems Pty Ltd regards customer privacy as an important part of the relationship with our customers. The following privacy policy applies to all Picture Hanging Systems Pty Ltd users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact Luke Norman at 1300 88 36 45.

Collection of Information

In order to use the Picture Hanging Systems Pty Ltd website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored both locally and in cloud based systems, particularly in regard to sales, support and accounts, including email. Information collected by Picture Hanging Systems Pty Ltd is collected via various means including correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.

Use of Collection Information

Any details collected from Picture Hanging Systems Pty Ltd customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our team development procedures.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers, see also 'Security Policy') on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at info@picturehangingsystems.com.au.

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at info@picturehangingsystems.com.au.

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, contact phone number, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Approved companies who provide a purchase order will be required to pay a 40% deposit upon ordering to allocate the stock during any large quantity or special order processing time with the balance due prior to dispatch.

Communications

Picture Hanging Systems Pty Ltd uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at info@picturehangingsystems.com.au or by clicking the 'unsubscribe' link at the foot of the promotional email. You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

Picture Hanging Systems Pty Ltd may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Picture Hanging Systems Pty Ltd does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links

Links on the Picture Hanging Systems Pty Ltd site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.picturehangingsystems.com.au.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

Picture Hanging Systems Pty Ltd Security Policy

Picture Hanging Systems Pty Ltd uses the eGate Payment Gateway for its online credit card transactions. eGate processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eGate gateway are secured payments. • Payments are fully automated with an immediate response. • Your complete credit card number cannot be viewed by Picture Hanging Systems Pty Ltd or any outside party. • All transactions are performed under 128 Bit SSL Certificate. • All transaction data is encrypted for storage within eGate's bank-grade data centre, further protecting your credit card data. • eGate is an authorized third party processor for all the major Australian banks. • eGate at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Picture Hanging Systems Pty Ltd. For more information about eGate and online credit card payments, please visit www.anz.com.au

Delivery Policy

After ordering online, you will receive an email confirmation from Picture Hanging Systems Pty Ltd containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via an appropriate courier within 1 to 2 working day/s; however if goods are unavailable, delivery will take a little longer. Your items will be professionally packed and sent via courier with your tracking number being emailed once dispatched. If you wish to query a delivery, registered users can login to view their consignment details and courier's website for tracking, if the order was placed without registration (As Guest) then please contact us at info@picturehangingsystems.com.au.

Refund & Returns Policy

If for any reason you are not completely satisfied with your purchase we will give you a 14 day money-back guarantee on all standard products from the date you receive the goods, this excludes: 'special products', the 'Covid-19 barrier screen kit' 'special colour/powder coated products', 'customised products', 'unstocked items/special orders'. Please email us at info@picturehangingsystems.com.au within that time if you are not satisfied with your purchase so that we can resolve any problems. This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. A restocking fee of $25 will be incurred for all returns. All products must be returned in their original condition to Picture Hanging Systems, Unit 4 / 1 Moonbi St, Brendale, QLD 4500. All postage and insurance costs are to be paid by the buyer and are not refundable. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of loss, theft or damaged goods during return transit & therefore advise you take out shipment registration of insurance with your postal carrier. Picture Hanging Systems Pty Ltd will not be responsible for parcels lost or damaged in transit if you choose not to insure.

Full Terms and Conditions of Supply

Please click here to download a pdf of our full terms and conditions of supply.